Video: Solve the EV Customer Experience Gap
March 15, 2023
Bridging the electric vehicle CX gap at your dealership takes a lot of effort. Here’s how to get started.
A recent JD Power survey showed that EV buyers were less satisfied with their shopping experience at dealerships than ICE buyers.
Josh Minick, Transportation Electrification Strategist, discusses why the EV buyer dissatisfaction gap exists, and Alicia VonBokel, Performance Manager, gives tips on how to improve overall CX.
Need help fortifying your customer experience? Virtual coaching turns your staff into lead handling heroes. Contact us to get started.
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