Video: Solve the EV Customer Experience Gap

Bridging the electric vehicle CX gap at your dealership takes a lot of effort. Here’s how to get started.

A recent JD Power survey showed that EV buyers were less satisfied with their shopping experience at dealerships than ICE buyers.

Josh Minick, Transportation Electrification Strategist, discusses why the EV buyer dissatisfaction gap exists, and Alicia VonBokel, Performance Manager, gives tips on how to improve overall CX.

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