During a series of onsite visits, your retail consultant will provide insights into your customer experience, connecting your people and processes across your entire retail operation. They’ll help you develop a customized action plan. And they’ll return to your dealership monthly to support you and your team in executing your plan.

Maritz Automotive’s retail consulting process is a six-month partnership with you and your team—beginning with a two-day onsite visit, followed by monthly visits to your dealership.

Your retail consultant begins by looking into your current CX metrics. They’ll give an unbiased snapshot of your biggest CX areas of opportunity. They’ll meet with you and your management team to help diagnose the root causes of any CX performance issues. They’ll recommend optimum solutions to elevate your customer experience. And they’ll help you create a personalized, results-driven action plan focused on your top CX priorities for the next six months.

The action plan will focus on a limited set of quick wins intended to get big results. While your retail consultant will offer their recommendations based on years of best practices, the action plan is 100% yours. What you and your team choose to work on is entirely up to you.

Your consultant continues to visit your dealership each month, to assess progress and motivate and inspire your team as they work to implement your plan. In short, you’ll receive continuous engagement and guidance from your consultant to ensure that you and your team feel supported throughout the six-month process.

For the initial six-month retail-consulting engagement, the total cost is $22,000*.
First Charge: $5,500.00*
Second Charge: $3,300.00*
Third Charge: $3,300.00*
Fourth Charge: $3,300.00*
Fifth Charge: $3,300.00*
Sixth Charge: $3,300.00*
*Pricing is exclusive of taxes, which will be billed at actual

Please click “Close” above and fill out the retail-consulting enrollment form. Be sure to fill out all of the information fields and we will be in touch very soon.

After receiving your enrollment application, our team will review your information and details and will reply to you within 14 business days about the status of your application.

If you have any questions (not answered in this FAQ) about our retail consulting process before enrolling, please email us at: [email protected]

Our bench of OEM-experienced consultants includes former auto executives, fixed and variable operations managers, and NADA-quality professionals who understand dealership operations because they’ve worked in and with dealerships for decades.

You will be supported by one consultant throughout the six-month program. That means you’ll have a consistent, familiar face who you can trust to support you the whole time.

Your assigned retail consultant will be determined, based on geographic location and proximity to your dealership, as well as other factors that determine a “good fit” for you and your dealership.

You and your team need to be 100% engaged in every visit by making yourselves available to your retail consultant. Be fully transparent with your current metrics, systems and processes, share your team and leadership capabilities, strengths and weaknesses, as well as your challenges or obstacles to success. Most importantly, keep an open mind. Be willing to embrace change and do things differently.

Please visit us at maritzautomotive.com.

Review the Terms and Conditions at: maritzautomotive.com/marketcenter-terms